Privacy Policy

1. Introduction

Welcome to Custom Fees ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Wix application and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken within the application.
• Device Information: Information about the device you use to access our Service, such as device type, operating system, browser type, and unique device identifiers.
• Log Data: Server logs that may include your IP address, access times, and referring URLs.
• Analytics Data: Aggregated and anonymized data about Service usage patterns and performance metrics.

2.2 Information from Wix Platform

As a Wix application, we receive certain information from the Wix platform necessary to provide our Service, including:

• Store Information: Basic information about your Wix store, including store name and site ID.
• Cart and Order Data: Information about shopping carts and orders necessary to calculate and apply fees, including cart contents, order totals, shipping destinations, and applicable discount codes.
• Fee Configuration: The fee rules and conditions you create within our application.
• Transaction Data: Information about fees applied to orders, including fee amounts and the conditions that triggered them.

2.3 Information You Provide

You may voluntarily provide us with information when you:

• Contact us for support or inquiries
• Respond to surveys or communications
• Configure fee rules and settings within the application

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service, including calculating and applying fees to customer orders.
• Billing and Payments: To calculate your usage, process payments, and manage your account.
• Analytics: To understand how users interact with our Service and to make improvements.
• Communication: To respond to your inquiries, send service-related notices, and provide customer support.
• Security: To detect, prevent, and address technical issues, fraud, and security concerns.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our Service, such as hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Wix Platform: We exchange necessary information with the Wix platform to enable our Service to function as an integrated application.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Aggregated Data: We may share aggregated, anonymized data that cannot reasonably be used to identify you for research, analysis, or other purposes.

5. Data Retention

We retain your information for as long as your account is active, as needed to provide you with our Service, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you uninstall our application, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of your Wix account credentials and for any activities that occur under your account.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our servers and service providers may be located.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Objection: You may object to certain processing of your personal information.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Service. These technologies help us understand usage patterns, remember your preferences, and improve our Service. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. As noted above, we do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation. Our legal basis for processing your information may include performance of a contract, legitimate interests, compliance with legal obligations, or your consent. You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date above. Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

We will make every reasonable effort to respond to your inquiry in a timely manner.